Shipping policy

Hathor Organics Shipping Policy

Domestic Shipping (Egypt):

    • Order processing: 1-3 business days.
    • Shipping methods:
        • Standard shipping: 3-5 business days.
        • Expedited shipping: 1-2 business days.
    • Shipping costs: Calculated at checkout based on order weight and location.
    • Delivery confirmation: Provided via email with tracking information.

International Shipping:

    • Countries served: We currently ship to Gulf & Europe countries. If your country is not listed, please contact us for availability.
    • Shipping methods:
        • Standard international shipping: 7-14 business days (estimated).
        • Expedited international shipping: 5-7 business days (estimated, additional fee applies).
    • Shipping costs: Calculated at checkout based on order weight, destination country, and shipping method.
    • Customs duties and taxes: The recipient is responsible for any applicable customs duties, taxes, or import fees charged by their country.
    • Delivery confirmation: Provided via email with tracking information, though tracking details may vary depending on destination country.

General:

    • Order tracking: Track your order status and shipping progress anytime by logging into your Hathor Organics account.
    • Shipping restrictions: We cannot ship to certain countries or regions due to carrier limitations or legal restrictions. We reserve the right to cancel orders that cannot be shipped to the provided address.
    • Returns and exchanges: Our standard return and exchange policy applies to both domestic and international orders. Please refer to our Return and Refund Policy for details.

Additional Notes:

    • Estimated delivery times are not guaranteed and may vary depending on factors beyond our control, such as customs clearance.
    • We recommend placing international orders well in advance to account for potential shipping delays.
    • For specific questions or concerns about international shipping, please contact us at [your email address] or by phone at [your phone number].

By incorporating this information into your Shopify store and linking it from your notification, you can provide your customers with a clear understanding of your domestic and international shipping policies, promoting transparency and building trust.