Refund policy

Hathor Organics Return and Refund Policy

Hathor Organics is committed to your satisfaction with our products. Therefore, we offer a 14-day return policy for most items purchased on our website or in our store.

Eligibility:

    • You may return most unopened and unused items within 14 days of purchase for a full refund.
    • Items must be in their original packaging and in resalable condition.
    • Items purchased using a promotional code may have different return restrictions, please refer to the specific promotion at the time of purchase.
    • Some items, such as food and perishable goods, are not eligible for return. For a complete list of non-returnable items, please contact us.

Returns Process:

    1. Contact us: To initiate a return, please contact us by email at [your email address] or by phone at [your phone number]. We will provide you with a Return Merchandise Authorization (RMA) number.
    1. Package your return: Please securely pack the item(s) you wish to return in their original packaging, along with the RMA number.
    1. Ship your return: You are responsible for the cost of return shipping. We recommend using a trackable shipping method and insuring your package for the full value of the item(s).
    1. Refund Processing: Once we receive your returned item(s) and verify that they meet the eligibility requirements, we will process your refund within [number] business days. Your refund will be issued to the original payment method used for your purchase.

Please note:

    • We cannot guarantee that returns will be processed on the same day they are received.
    • Refunds will not be issued for items that are lost or damaged in transit.
    • Shipping charges are non-refundable, except in cases of damaged or incorrect items received.

We appreciate your understanding and hope you enjoy your Hathor Organics products!

Additional Information:

You may also want to consider including the following information in your return and refund policy:

    • How to handle damaged or incorrect items
    • Your policy on exchanging items
    • Information about your warranty policy (if applicable)

By providing clear and detailed information in your return and refund policy, you can help to ensure a smooth and positive experience for your customers.